Tenant screening – The candidate’s process

When a manager starts a tenant screening in Plexflow, the candidate receives a secure Trustii email to complete their application.
This process is meant to confirm their identity, financial situation, and credit file before a unit is rented.

Step 1 – Receiving the email

The candidate receives a message from Trustii titled:
“Start your application”.
Click the “My application” button to access the platform.
⏰ Allow 5 to 10 minutes to complete the process.

Step 2 – Start the verification

Click “Start the verification”.
Your progress is saved automatically.
⏰ The application expires 36 hours after it is opened.

Step 3 – Preparing the items

Trustii asks you to gather:

• A valid, unexpired official ID.

Click “Accept and continue”.

Step 4 – Consent

Trustii requires your authorization to consult:

• Your personal information
• Your credit file (Equifax® or TransUnion®)

Check the box and click “Accept and continue”.

Step 5 – Identification

Enter the following information:

• First name
• Last name
• Sex (as shown on the ID)

Click Next.

Step 6 – Social insurance number (SIN)

The SIN is optional, but it increases the accuracy of the credit search.
🔒 The SIN does not appear in the report sent to the manager.

Step 7 – Date of birth

Enter your day, month, and year of birth, then click Next.

Step 8 – Level of education

Choose the highest level reached (high school, vocational diploma, CEGEP, university, etc.).
This information remains confidential and is not shared with the manager.

Step 9 – Current employment

Select your status:

• “Employee”
• “Self-employed”
• Other

Fill in the fields: company name, job title, hours per week, hourly wage, and hire date.

Step 10 – Current employer

Provide your employer’s contact details:

• Company name
• Supervisor’s name
• Phone and extension
• Email (optional)

Step 11 – Current landlord

If you are a tenant:

• Landlord’s full name
• Phone
• Email (optional)
• Current monthly rent
• Reason for moving

Step 12 – Current address

Search for your address. If it does not appear, click “Enter the address manually”.
You can also indicate whether you have an open file at the TAL.

Step 13 – Previous addresses

Add your addresses for the last 5 years, then check “I have listed all my addresses”.

Step 14 – Pets

Indicate whether you have a pet and the type (dog, cat, bird, other).
Add details if needed (e.g. “Two indoor cats”).

Step 15 – Occupants

Specify the number of adults and minors who will live in the unit.
The age of the other occupants is not shared with the manager.

Step 16 – Number of payers

Indicate the number of people who will contribute to the rent payment (including yourself).

Step 17 – Identity verification (Persona)

Trustii uses Persona, a certified tool, to verify your identity using official ID.
Click “Accept and continue”.

Step 18 – Confirm the country

Choose the country of residence for the verification (e.g. Canada), then click Confirm.

Step 19 – Select the ID

Choose from the following options:

• Driver’s licence
• Health insurance card
• National identity card
• Passport
• Permanent resident card

Step 20 – Uploading the ID

Upload a clear photo of the front of your ID.
You can take it directly with your device or “continue on another device”.

Step 21 – Facial verification

Persona will ask you to take a photo of your face to confirm that you are the document holder.
Click Start or select “Continue on another device” if you prefer to use your phone.

Updated on: 13/11/2026