How to pay my rent by Interac transfer in Plexflow
How to pay my rent by Interac transfer in Plexflow
⚠️ Important note
Not all banking systems or business accounts accept this type of transfer.
It is therefore possible that your landlord does not offer this option in Plexflow.
✅ Step 1 – Receive the Interac email
You will receive an email titled:
“Plexflow has requested $[amount] from you”.
Click the button for your financial institution (e.g. Desjardins, BMO, National Bank), or select another one from the list.
🏦 Step 2 – Choose your financial institution
After clicking the link in the Interac email, you will be redirected to the official Interac page to choose your financial institution.
Step 2 option A: Interface with institution logos (more common)
You will see a list of bank and credit union logos.
Simply select the one with which you hold your account.
B: Interface with drop-down menus (other cases)
It is also possible that the page will ask you to:
- Choose your financial institution from a drop-down list
- Choose the province or territory
- Choose the credit union (if applicable)
If your bank does not appear in the list, you will see the following message:
“Can’t find your financial institution? Please decline this request for funds so we can notify the requester.”
💡 Tip: If your institution is not compatible with automatic Interac transfers, do not force the process. Simply decline the request and inform your landlord so that they can offer you another payment method (PAD, bank transfer, etc.).
Example of signing in to your bank account
To illustrate the next steps, we will use the Desjardins institution as an example 🏦.
Each bank or credit union uses a different interface, but the process remains similar: you simply need to sign in to your account to authorize the payment.
🔐 Step 3 – Sign in to your bank account
Sign in to your banking space as usual, using your username and your password.
💬 Step 4 – Respond to the request for funds
Once you are signed in, the request will appear under the title “Funds requested by Plexflow”.
Click Send funds to continue.
💵 Step 5 – Choose the bank account
Choose the account from which the funds will be sent.
Only eligible accounts will appear on the screen.
✉️ Step 6 – Add a message or a note (optional)
You can add a message to the recipient or a personal note.
This field is optional.
Then click Validate.
🧾 Step 7 – Validation before sending
Check the information, the account used, and the amount.
Read the terms of use and confirm by clicking Confirm.
📬 Step 8 – Payment confirmation
A message will confirm that you have sent $[amount] to Plexflow.
You will also see a confirmation number.
💌 Step 9 – Interac confirmation email
You will receive a final email confirming that the transfer has been deposited to Plexflow.
❌ Cancel an Interac request for funds
It is possible that a tenant will receive an Interac payment request from Plexflow, even if they have already paid their rent by another means (e.g. PAD, cheque, bank transfer).
In that case, it is not necessary to send the payment a second time: the request can be declined or cancelled directly in the Interac portal.
A: Step 1 – In the Interac email
When you receive the message “Plexflow has requested $[amount] from you”, you will see two main options:
- Select your financial institution (to proceed with the payment)
- Decline the request (if you do not wish to send the payment)
👉 Click Decline the request if you have already paid your rent another way.
B: Step 2 – On the Interac page
If you click the link in the email without wanting to send the payment, the Interac page will again offer an option to decline:
Can’t find your financial institution?
Please decline this request for funds so we can notify the requester.
The “Decline the request” button appears at the bottom of the page.
By clicking it, the request will be marked as declined and no amount will be withdrawn from your account.
Updated on: 13/11/2026
Thank you!