Articles on: Tenants

How to create a service request in the Plexflow mobile app (tenant)

A problem in your unit (clogged sink, water leak, heating, maintenance)? From the Plexflow mobile app, you can send a service request to your owner or manager and track its progress.

Do you use Plexflow on a computer? Consult Service request (tenants): how to create a ticket in Plexflow instead.

Step 1 — Open the Requests tab

Open the app and sign in. On the home screen, you see the list of your rents. In the bottom bar, tap Requests.

App Home screen with the bottom bar Home / Requests / Settings

Step 2 — Tap the + button

On the Requests screen, tap the + at the top left to create a new request.

Requests screen with the + button outlined in red

Step 3 — Fill in the form and submit

In the Create Service Request form:

Title: a short, clear title (e.g. Clogged sink, Heating no longer works).
Rent: choose from the drop-down list the rent (unit) concerned by the request.
Description: describe the problem (where, since when, what you are observing).
Tap the + to add a photo: this often helps the request be handled more quickly.

Then tap Submit.

Create a request form with the Title, Rent, and Description fields, the + for the photo, and the Submit button

Step 4 — Track your request

Your request appears in the list of the Requests tab, with its number, its priority, its date, its status (Open at the start) and the assigned person (Unassigned until the manager has taken it on). The Status and Scheduled filters help you find your requests.

Request list with the new request: number, Low priority, date, Open status, Unassigned

⚠️ You do not see the Requests tab in the bottom bar? This means that your owner or manager has turned off service requests. Contact them to find out how to make your request (email, phone, etc.).

Updated on: 13/11/2026

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