Service request (tenants): how to create a ticket in Plexflow

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Have a problem in your unit (e.g. a clogged toilet, a water leak, heating, maintenance)? Plexflow lets you send a service request directly to your owner or manager, with clear tracking of the file.

Step 1 — Open Plexflow

1. Sign in to your Plexflow account.
2. Once you are in your interface, look at the menu on the left.

Step 2 — Go to Requests and click Create Service Request

1. In the left menu, click Requests.
2. Then click Create Service Request (top right).

⚠️ If you do not see the Requests tab, your owner/manager has not enabled this option.
In that case, contact them to find out how to make a request (email, phone, etc.).

Step 3 — Fill out the request and click Create

In the form:

1. Enter a clear title (e.g. Leak under the sink, Heating not working).
2. Describe the problem in Description:
3. • Where the problem is (room, exact location)
   • Since when
   • What you are observing (noise, smell, water, etc.)
   • Whether you have already tried something (e.g. breaker, water shut-off)
3. Add an attachment if possible (photo/video) — this often speeds up processing.
4. If fields such as Required by or Scheduled On are available, enter a date if needed.
5. Click Create.

Updated on: 13/11/2026