Understanding why an automatic rent payment failed

When an automatic payment fails, the reason for the failure generally comes from the financial institution. Plexflow displays this information to help you understand why the collection could not be completed.

Here is how to view the reason for a failed payment.

Step 1 — Open incomplete payments

From the dashboard, click the Incomplete note.

This note lets you quickly access the payments that were not completed correctly.

Step 2 — View the reason for the failure

Once you are in the incomplete payments section, you will be able to see the reason provided by the financial institution.

This reason can vary depending on the situation, for example:

• insufficient funds;
• account closed;
• invalid banking information;
• payment declined by the financial institution;
• another reason related to the processing of the payment.

Understanding the PAD error code

If you want to better understand the meaning of the error code displayed, you can consult the following article:
Understanding PAD error codes

This article explains the main error codes related to automatic payments and what they mean.

Retrying a failed payment

If you want to make a new collection attempt for a failed payment, you can follow this procedure:
How to retry a PAD in Plexflow

Updated on: 13/11/2026