How to reschedule a PAD collection

A tenant may sometimes want to postpone the date of their rent collection by pre-authorized debit (PAD). Here are the steps to change the date of a collection that is already scheduled.

⚠️ Important: The change must be made no later than the business day before the withdrawal, before 5 p.m.

Step 1 – Open the rent in question

Go to the tenant’s rent for which you need to change the collection date.

Step 2 – Open the Upcoming Invoices section

On the rent page, find the Upcoming Invoices section.
Choose the month that corresponds to the collection you want to change.

Step 3 – Click the Edit button

On the payment line, click the yellow Edit button.
⚠️ Make sure the collection is set as Automatic collection (PAD).

Step 4 – Choose the Reschedule to a new date option

In the edit options, select Reschedule to a new date.

Step 5 – Adjust the dates (Invoice / Payment)

Two dates can be changed:

• Invoice: corresponds to the invoice creation date.

👉 It should normally reflect the date provided in the lease (e.g. the 1st of the month).

• Payment: corresponds to the actual collection date (bank withdrawal).

👉 If the tenant wants to pay on the 5th of the month, enter this date in the Payment field.
💡 The distinction is important: the Invoice is the contractual reference, while Payment determines when the amount will actually be withdrawn from the tenant’s account.
➡️ Example: If the invoice is set for the 1st of the month and the tenant pays on the 5th, the system will consider that there are 4 days late. This report can be used to show frequent late payment.

👉 Once the adjustments are made, save the change. The collection will be updated automatically according to the new dates you chose.

Did you know…

Plexflow now offers free training to help you get more out of the platform.
👉 Access the training
💡 An excellent way to save time and use Plexflow to its full potential.

Updated on: 12/11/2026