How to manually collect a rent after a PAD withdrawal error

How to manually collect a rent after a PAD withdrawal error

When an automatic withdrawal fails and a PAD error code is associated with the collection, it is possible to manually record the payment in Plexflow once it has been received by another collection method.

Step 1 — Open Rent Details

Go to Rent Details of the unit in question.

To learn how to open Rent Details, consult the following article:
How to access a unit’s Rent Details

Step 2 — Find the invoice in question

At the bottom of Rent Details, go to the Invoices section.

Then find the invoice containing the collection associated with the PAD error code.

Important: make sure you use the Invoices section and not the Upcoming Invoices section.

Step 3 — Edit the invoice

Hover over the invoice in question with your cursor.

A small pencil will appear. Click it in order to open the invoice.

Step 4 — Add a payment

In the Modify Invoice window, go to the Payments section.

Then click the Add button.

Step 5 — Enter the payment information

In the Add Payment window, enter the information corresponding to the payment you received:

• Date: indicate the date on which the payment was received.
• Amount: enter the amount of the payment received.
• Method: select the collection method used, for example Cheque, Interac, or any other applicable method.
• Notes: you can add a note if needed.

Once the information is complete, click Add invoice to save the payment.

The payment will then be added to the invoice in question and will allow the amount received manually to be reflected in Plexflow.

Step 6 — Check the final result

Once the payment has been added, go back to the Invoices section of Rent Details.

It is important to compare the Amount and Paid columns:

• Amount represents the total amount of the invoice.
• Paid represents the total of the collections recorded on this invoice.

The amount shown in the Paid column should therefore correspond to the amount actually received from the tenant.

For example, for a $1,000 invoice, if the PAD withdrawal failed and you then received $1,000 by bank transfer, the invoice should display:

Amount: $1,000
Paid: $1,000

You will also be able to see the details of the different collections associated with the invoice. The goal is to make sure that the information recorded in Plexflow faithfully represents the payments actually received.

Updated on: 12/11/2026