How to retry a PAD in Plexflow

A pre-authorized debit (PAD) is a convenient, automated way to collect rent. However, a transaction sometimes fails and needs to be retried. Here is how to proceed and why an attempt can fail.

Why can a PAD fail?

A pre-authorized debit (PAD) is an automated process: when a collection date is reached, a request is sent to the tenant’s bank.

The manager does not intervene directly in this process. Final confirmation always depends on the bank’s response.

The most common reasons for failure are:

1. Insufficient funds at the time of the withdrawal
2. Invalid or incorrect account number
3. Payment stopped
4. Frozen account
5. Incorrect payer/payee name

Frequent comments

“There was money in the account”
The balance must be available exactly at the moment the bank processes the request.

“I have proof that the bank withdrew the funds”
It is important to distinguish a collection attempt, which may appear on the account, from a collection that actually succeeded.

“You didn’t do the collection at midnight”
The collection does not happen at midnight exactly, but during the banking day.
The exact time depends on interbank processing systems and can vary by institution.

How to retry a PAD

Steps:

1. Go to the Property, then select the unit in question.
2. Open the Rent tab.
3. Find the invoice shown as Failed (identified by a red triangle).
4. Click the Pay button.
5. Choose the Automatic option.
6. A window will open to confirm the retry. You will be able to:
7. • add, if needed, the fees related to the failed transaction,
   • set the date of the new collection.

👉 Important: if the request is made for the same day, the collection will be processed on the next business day by the financial institution.

Did you know…

Plexflow now offers free training to help you get more out of the platform.
👉 Access the training
💡 An excellent way to save time and use Plexflow to its full potential.

Updated on: 12/11/2026