Plexflow updates — 2026 renewal notices

We have made an important improvement to the renewal notice section in order to better manage the one-month response period and to avoid any confusion about when the countdown starts.

Email response settings

In the email response settings, the option to set a Reply-to address lets you use a different reply email for your renewal notice sends.

• ✅ By default, Plexflow uses the account’s main email as the reply email.
• 🔁 By turning the option on, you can replace this email so that tenants’ replies are directed to another address (e.g. a team address or a shared mailbox).

Choose whether the one-month period starts when the email is sent or when the tenant clicks (recommended)

✅ This choice determines when the countdown of the one-month response period starts.

Plexflow now offers a new recommended option: “When tenant clicks the link (new)”, where the month starts when the tenant clicks the notice link in the email.

The two available options:

• When email is delivered (default): the month starts as soon as the email is delivered to the tenant.
• When tenant clicks the link (new): the month starts when the tenant clicks the notice link in the email.

Updated on: 13/11/2026