Articles on: Renewals

How to check that PADs are properly scheduled after a renewal

After a renewal, it can happen that Plexflow starts a new period without automatically scheduling the PADs (pre-authorized debits).


This situation can occur in particular when the Notice was sent while there was no banking information recorded in the system.


Step 1 — Go to the reports


  1. Go to Reports
  2. Select Rent collection method


Step 2 — Filter the rents in question


In the last filter, instead of selecting “All”, choose “Previous rent with bank account”.


Filter: Previous rent with bank account


Step 3 — Turn bank collection (PAD) back on


Find the rents displayed as manual collection, click the method, then select “Bank account from previous rent”.


Selecting Previous rent bank account


Note: This action takes over and schedules the same banking information as the previous period (rent) for the renewal.

Updated on: 13/11/2026

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