How to change a renewal response after the renewal has been accepted and a new period has been created

Preface

In some situations, a new rent period can be created after a renewal notice has been accepted. When that happens, it is no longer possible to change the response associated with that notice directly as long as the scheduled period still exists in the file.

This article explains how to check whether a new period has been created, how to delete it if needed, then how to go back to the right Rent Details in order to manually change the renewal response.

Step 1 – Check the periods in the unit record

In the unit record, start by checking whether there is an active rent period and a scheduled rent period in the Rents section.
An active period corresponds to the current rent.

A scheduled period corresponds to a future rent period already created in Plexflow, but that has not yet started.

This check is important, because when a renewal has been accepted, a new period may have been created automatically. That can explain why you now need to change the response linked to the renewal notice.

Step 2 – Open Rent Details of the scheduled period

If a new scheduled period has been created with the same tenant name, this generally means that the renewal has already been used to create the next period. In this situation, it is no longer possible to change the renewal notice response as long as this new period still exists.

It is therefore important to start by opening Rent Details of the scheduled period. This check lets you confirm that the new period was indeed created following the response given to the renewal. If needed, this period will have to be deleted before you can go back and change the renewal notice response.

Step 3 – Delete the scheduled period

Once you are in Rent Details of the scheduled period, click the Stop rent button, then select Delete rent.

⚠️ Warning: this action completely deletes Rent Details linked to this period. Before you proceed, make sure you are in the right period, that is, the scheduled period, and check that no important new item has been added to it, such as information, documents, or changes you want to keep.

This deletion is necessary so that you can go back and change the renewal notice response.

Step 4 – Return to the unit record

Now go back to the unit record. You will then be able to see that the scheduled period no longer appears in the Rents section.
This check confirms that the upcoming period has been deleted and that you can now continue with the next steps to change the renewal notice response.

Step 5 – Open the Renewal tab of the active period

To change the response, you must now open the Rent Details of the active period. Once you are in this record, click the Renewal tab.
This is the section where you will find the renewal notice associated with the current period and make the desired change to the response.

Step 6 – Use the Renew manually function

If your goal is not to continue with the current renewal notice and you would rather enter the response manually, you can use the Renew manually function.

This option lets you manually record the desired result in the file, without going through the usual renewal notice process. It is useful when you need to correct the situation after deleting the scheduled period and you want to adjust the renewal directly.

Updated on: 13/11/2026