How to set up a PAD collection for a unit in Plexflow

How to set up a PAD collection in Plexflow

Pre-authorized debit (PAD) lets you collect rents automatically, directly from your tenant’s bank account. Here is how to proceed:

Step 1 – Open the dashboard

Step 2 – Select the rent in question

Choose the lease/unit for which you want to set up PAD collection.

Step 3 – Check the collection method

Make sure the rent is currently set to Manual collection.

Step 4 – Convert to EPayment

Click the green Convert to EPayment button.
⚠️ Important: if the button is not enabled, you must first complete the bank integration of your account.
👉 See the bank integration guide.

Step 5 – Choose the registration method

You have two options:

Option 1 – The tenant enters their information

The tenant will receive an invitation to create their Plexflow profile.
They will be able to enter their banking details themselves.

Option 2 – You enter the information for them

This requires two items:

A signed PAD form (available in the Documents tab of the Plan section).
The tenant’s banking information (void cheque or account details).

⚠️ Note: the name on the lease and the name on the void cheque must be identical to avoid a rejection.

Are there fees associated with PAD collections?

👉 See the bank integration guide.

Did you know…

Plexflow now offers free training to help you get more out of the platform.
👉 Access the training
💡 An excellent way to save time and use Plexflow to its full potential.

Updated on: 12/11/2026

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