How to record a tenant’s response to a renewal notice

In some cases, the tenant replies to you by email or in person, without using the renewal link. Plexflow then lets you set the status of their response, while keeping proof in the file.

Step 1 — Open the unit record

1. Go to Properties.
2. Open the property, then the unit record in question.
3. Go to the Renewal notice section.

Step 2 — Check that the notice has been sent

Before recording a response, make sure the document is at the right step, namely « Envoyé au locataire » (Sent to tenant).
In the status of the tenant’s request, you will generally see:

• Renewal notice delivered on (date/time)
• Opened on (if the tenant opened the email)
• Not clicked yet (if the tenant has not clicked the link)
• Not answered yet (if no response has been recorded)

Step 3 — Open the response editor

1. In the tenant’s line, click “Not answered yet” (edit icon).
2. A window opens so you can set the response.

Step 4 — Record the response and save

1. Select the right status from the list, for example:
2. • The tenant accepts
   • The tenant rejects and renews (they refuse the proposed conditions, but want to renew)
   • The tenant won't renew and will leave
2. Choose the date of the response.
3. (Recommended) Add a short note: channel + factual summary

Example: “Response received by email, the tenant accepts as is.”

4. Click Save.

Step 5 — Confirm and add proof

1. Plexflow displays a confirmation screen indicating that you are manually setting the response status.
2. Click Select to upload proof of the response (e.g. an email, a signed document, a screenshot).
3. Click Yes, continue.

Updated on: 13/11/2026