How to correct a renewal refusal in Plexflow

A tenant may first indicate that they do not want to renew their lease, then change their mind later and decide to stay in the unit.
In this situation, the steps to follow depend on your goal:

• 🔵 resend the renewal notice and get a new confirmation
• 🟣 renew manually without asking for a new signature

Step 1 — Open Rent Details in the “Renewal” section

The first step is to open Rent Details of the tenant in question, then go to the Renewal section.
This is where you will be able to see that the tenant has already refused the renewal, review the status of the request, then choose the appropriate action for the situation.

Option 1 — Light blue box 🔵 “Edit”

If you need the tenant to officially change their response, or if you want to get a new confirmation or a signature, you must click the light blue box 🔵 Edit.
Use this option if:

• you want to correct the response already recorded
• you need to resend the renewal notice
• you want to obtain a new official confirmation

Option 2 — Purple box 🟣 “Renew manually”

If the tenant has confirmed that they now want to stay, but you do not need them to sign the notice again, you can click the purple box 🟣 Renew manually.
Use this option if:

• the tenant is ultimately staying in the unit
• you do not need to resend the notice
• no new signature is required
• you simply want to continue the renewal in Plexflow

Updated on: 13/11/2026