How to cancel an automatic collection in Plexflow

Why convert an automatic payment to a manual collection

It can be useful to convert a rent to manual payments when

• a tenant no longer pays by pre-authorized debit
• you want to temporarily stop automatic withdrawals
• you need to take back control and collect rents manually while keeping the lease history

In Plexflow, there are now two ways to convert a rent to manual payments.

Method 1 From Rent Details

1. Open the lease in question
Go to the property, then select the unit and the lease linked to the collection you want to cancel.

2. Click the “Stop” button
In the Rent section, a Stop button is visible next to automatic collections. Click it.

3. Choose the “Convert to manual payments” option
Confirm your choice. The lease will no longer be collected automatically, and all upcoming rents will need to be collected manually.

Method 2 From the Rent collection method report

This method is practical when you want an overview and to convert several rents without opening each unit.

Step 1: Go to the Reports section and choose the Rent collection method report.
Step 2: Find the rent in question in the list.
Step 3: In the Collection Method column, click the arrow next to Automatic.
Step 4: Click Convert to manual payments.

The collection method for this rent will then switch to manual mode. Upcoming due dates will need to be collected manually in Plexflow.

Did you know…

Plexflow now offers free training to help you get more out of the platform.
👉 Access the training
💡 An excellent way to save time and use Plexflow to its full potential.

Updated on: 12/11/2026