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Your tenant says they are having trouble signing in to their account?

If a tenant cannot access their Plexflow dashboard, you can reset their access directly from their unit.


Steps:


  1. Go to the unit in question.
  2. Click the tenant’s name to open their record.


Tenant name in the unit record


  1. Click the yellow button to unsync the tenant’s account.
  • A confirmation window will appear (as below).
  • Click “Yes, continue” to confirm the dissociation.
  • ⚠️ Attention: once dissociated, the tenant will no longer have access to this rent from their Plexflow dashboard until you reinvite them.


Confirmation to unsync the tenant account


  1. Reinvite the tenant by clicking the “Onboard tenant” button so that they regain access with their new address.


Onboard tenant button

Updated on: 12/11/2026

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