Properties are not showing in the main account?
Some users may notice that properties are not displayed in their main account, in particular those that are associated with the subaccounts of their organization.
Resolution steps
- Select the main account
From the navigation menu, make sure you have chosen the main account associated with your organization.
- Open the Properties tab
Click the Properties tab to display the list of buildings and units.
- Open the settings (gear icon)
At the top right of the screen, click the ⚙️ gear icon to access the display settings.
- All Properties
In the available options, check All Properties to display all buildings, including those of the linked subaccounts.
Updated on: 12/11/2026
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