Messaging in Plexflow

Messaging is a central tool for your communications with tenants, owners, or managers. You can use it directly in Plexflow or extend it with the SMS option to reach your contacts even more easily.

1. Messaging included when the account is created

Messaging is available only for tenants who use the Plexflow platform with an active account.

• From their tenant space, they can write a message to their manager directly in Plexflow.
• Each conversation is linked to the lease or the unit, which allows clear tracking of the exchanges.
• All messages remain centralized and accessible at any time.

👉 To learn how to create a tenant account, refer to this article:
How to create a Plexflow profile as a tenant

2. Use with SMS

Adding the SMS module lets you send and receive messages directly from Plexflow, without going through your personal cellphone.

Steps to turn on SMS

1. Go to your Admin account.
2. Go to Plan > Available add-ons.
3. Choose SMS and add it to your plan.
4. Associate a new phone number that will serve as the official sender for your communications.

👉 Consult the official article for the details:
How to add SMS to your Plexflow plan

Use

• You can send an SMS directly from a tenant’s record or from a service request.
• Tenants can reply to your messages: their replies appear in the Messages section of Plexflow.

🎓 Did you know…

Plexflow now offers free training to help you get more out of the platform.
👉 Access the training
💡 An excellent way to save time and use Plexflow to its full potential.

Updated on: 12/11/2026