How to view certified messages sent in Plexflow

When you send communications to your tenants or owners (e.g. lease renewal, document signature, etc.), Plexflow keeps an email proof.
This proof shows the status of the message (sent, delivered, opened) and also lets you view the full content of the email.

1. From the rent section in question

1. Go to the unit or lease linked to the message.
2. Select the Emails tab (or Courriels, depending on your interface language).
3. The list of sent emails is displayed, with:
4. • the sending address,
   • the category (e.g. Rent renewal, Complete signature),
   • the subject,
   • and the date/time of sending and opening.
4. Click the email address (e.g. emmanuel@plexflow.ca) to open the full content of the message that was sent.

⚠️ Important:
Some emails may not appear in the list.
This happens when the system mishandles capital letters in the email address.
👉 To correct the situation, remove the capital letter from the address (e.g. Jean.Dupont@... → jean.dupont@...) and the message will then display correctly in the Emails section.

2. From the Email proofs report

1. Go to the Reports menu → Email proofs.
2. This table lists all sends made, regardless of the unit or the owner.
3. You can filter by month, category, or property, or run a specific search.
4. By clicking the email address (e.g. test@plexflow.ca), you will also access the full content of the message.

3. Content of the certified email report

When a certified email is sent, Plexflow automatically generates a detailed proof that stands as evidence of the sending.
This report includes:

General information

• Date and time the message was sent.
• Unique identifier of the proof (e.g. 3f462d88-ac92-4d1d-8e36-df269e85f6d6).
• Sender address and recipient.

Message metadata

• The exact subject of the email.
• The notification type (e.g. automatic renewal send, document signature, etc.).
• The delivery status: Sent, Delivered, Opened, or Clicked.

Message content

• The full body of the email as sent to the recipient (text, formatting, and possibly attachments).
• A precise timestamp of each step in the delivery cycle:
• • Sending → Transmission to the recipient’s server → Receipt confirmation → Opening of the message.
• If a link was clicked, the date and time of opening are also indicated.

💡 Tip:
If the message is long, click Show more to display the full content of the certified email.

Did you know…

Plexflow now offers free training to help you get more out of the platform.
👉 Access the training
💡 An excellent way to save time and use Plexflow to its full potential.

Updated on: 12/11/2026