How to send an email through Plexflow
Plexflow lets you send emails to tenants from several places in the platform.
Depending on the need, you can send an email:
- to the tenants of a specific rent;
- to the tenants of a building;
- to several tenants or buildings at once with the Batch option.
Understanding the sending fields
When you prepare an email, some fields may vary depending on the type of send.
Status
Lets you choose the tenants to include:
Active: tenants currently associated with an active rent.
Scheduled: tenants who will move into a unit later.
Completed: former tenants associated with a completed rent.
To
Indicates the recipients of the email.
When there are several tenants, the information icon lets you consult the list of recipients, their email address, and turn sending on or off for certain tenants.
BCC
Lets you add people in blind carbon copy.
Recipients added in BCC will receive the email, but their address will not be visible to the other recipients.
Subject
Corresponds to the title of the email. It is recommended to use a clear subject.
Example: Notice - Late payment
Content
Lets you write the message and use the formatting options.
You can also use variables to automatically personalize the email, for example the tenant’s name, the property address, or the lessor’s name.
Template preview
Preview lets you check the email before sending.
Load from template lets you use a message that has already been prepared.
Plexflow AI
Lets you get help drafting, rephrasing, or improving the email.
Reply-to
Lets you enable replies from tenants and define the reply email and the reply name.
Attachment
Lets you add an attachment to the email. The maximum size is 12 MB.
Schedule for later
The Schedule for later option lets you plan the sending of the email at a specific date and time.
Simply check the option, choose the desired date and time, then click Schedule.
The email will be sent automatically at the scheduled time.
It is also possible to consult scheduled messages in Reports > Scheduled messages.
1. Send an email to the tenants of a unit
This option lets you send an email directly to the tenants associated with a specific unit.
To send an email from a rent, you must first open the unit’s Rent Details.
To learn how to open Rent Details, you can consult the following article:
How to access a unit’s Rent Details
Once you are in Rent Details, click the envelope icon. You can then write and send an email to the people associated with this rent.
2. Send an email to the tenants of a building
This option lets you communicate with the tenants associated with a complete building.
From a building page, the Email Tenants button lets you send an email to the tenants linked to the units of this building.
This section can include active tenants, but also scheduled tenants, that is, tenants who will move into a unit later. This lets you, for example, communicate with future tenants before their move-in date.
3. Send a group email
A group send lets you communicate with several tenants at the same time, based on a broader selection.
To use this option, go to Batch, then choose the Email option.
From this page, it is possible to select one or more buildings, or to select several tenants directly. You can also use the Select all or Deselect all options to manage your recipient list more quickly.
It will then be possible to send the email to the selected buildings or tenants.
Updated on: 12/11/2026
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