How to change the correspondence email when sending an email

When you send an email from Plexflow, it is possible to change the address at which recipients will be able to reply. This option is useful if you want tenants to communicate directly with another person or another team.

Step 1

Open the email sending module. This interface is accessible from:

• Group sends
• The “Email Tenants” option of a building
• Sending a personalized email

Step 2

When you arrive at the email editing screen (as in the image below), find the “Reply-to” section.

In this section, you can change:

• The correspondence email
• The name that will appear in the “Reply-to” field

Simply enter the new email address you want and save or send your message.

Important note

The system will automatically remember the last correspondence email used. On the next send, this same email will be pre-filled. You can change it at any time if needed.

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Updated on: 12/11/2026