How to turn off tenant service requests in Plexflow
You can completely turn off the creation of service requests by your tenants from their portal. This option is useful if you prefer that requests go only through phone, email, or your internal team.
When this option is on, the tenant can no longer create new service requests in their online portal. Managers can still create and manage service requests in Plexflow.
Where to find the option
- Open the 👤 Profile menu item (this opens the Account page).
- Click the Notifications tab.
- Find the Disable tenant service requests section.
You will see the wording
Tenant will no longer be able to create service requests from their tenant portal
with a No or Yes toggle.
Updated on: 12/11/2026
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