How to manage notifications and notification emails in Plexflow

Video

Example of when to use this

This feature is useful if you want to customize the alerts received by email or mobile notification.
For example:

• Send invoices to accounting.
• Receive an alert when a payment fails.
• Be notified when a new message is received.

Step 1 — Open your settings

Click the 👤 icon in the top right of your screen, then select Profile.

Step 2 — Open the “Preferences” tab

In your account, select the Preferences tab to access the customization options.

Step 3 — Go to the “Notifications” section

On the preferences page, scroll down to the Notifications section.
This is where you can adjust your settings for receiving emails and “push” notifications.

The image below shows the notifications page.
You can choose:

• The language (English or French).
• The Email notification recipients — for example, add an accounting contact to receive billing emails.
• The events for which you want to receive an email or a push notification (app), such as:
• • Plexflow billing
  • New message
  • Payment failed
  • Electronic payment in progress

Each option can be turned on or off individually.

Step 4 — Save the changes

Once your preferences are chosen, click Save in the top right to record your changes.

📝 Important notes
Everyone added in the Email notification recipients section will receive the messages related to the chosen events, regardless of other users’ individual settings.

When the Plexflow app is open or you are signed in on the website, you will not receive a warning email for the same notification. The system considers that you have already seen the information through the “push” notification displayed in the app or in your browser.

Updated on: 12/11/2026