Email history not visible in Plexflow

A frequent remark among our users is that they cannot see the history of emails sent in Plexflow for certain tenants.

👉 In most cases, this problem comes from a uppercase/lowercase difference in the tenant’s email address. For example, Emmanuel@plexflow.ca can be interpreted differently from emmanuel@plexflow.ca.

Fortunately, the fix is simple and quick:

Steps to correct the problem

1. Go to the Rent Details section.

2. Click the tenant’s name and press the Edit button.

3. Correct the email address so that it is all in lowercase (e.g. emmanuel@plexflow.ca).

4. Once the change is saved, go to the Reports tab to check that the email history is now visible.

🎓 Did you know…

Plexflow now offers free training to help you get more out of the platform.
👉 Access the training
💡 An excellent way to save time and use Plexflow to its full potential.

Updated on: 13/11/2026