How to correct a postal code in Plexflow

It can happen that the postal code displayed in Plexflow does not exactly match the expected one, even if the address (street/city) seems correct.

Why does this happen?

Plexflow uses address suggestions coming from Google. In some cases, there can be a discrepancy between:

• Google’s address database, and
• the official Canada Post database (e.g. a different postal code for the same address, a recent update, a new construction, an apartment building, etc.).

Before you start (important)

• The postal code recorded at the unit level is the one that will appear on several official documents: Relevé 31 (Quebec’s RL-31 slip), leases, renewal notices, etc.
• If the building contains several units, the correction must be made in each unit in question.

Steps to correct the postal code

Step 1 — Go to the building record

1. Go to Properties.
2. Open the building in question.

Step 2 — Click the unit in question (repeat for each unit)

1. In the units section, click the unit in question.
2. Repeat this step for all the units to be corrected.

⚠️ Attention: what is displayed here is the information used on the official documents (Relevé 31, leases, and renewal notices).

Step 3 — Click “Edit”

1. Click Edit.

Step 4 — Click “Address does not exist”

1. Click the option indicating that the address does not exist, to open the manual entry form.

Step 5 — Enter the new information

1. Correct the Postal code field.
2. Quickly check the other fields (civic number, street, city, province).
3. Click Confirm.

Last step — Verification

1. Go back to the unit record and confirm that the postal code displayed is the right one.
2. Confirm that the correction has been made for each unit in question.

Updated on: 12/11/2026