How to recover a lease that was ended by mistake in Plexflow

It is possible to reactivate a lease that was ended, but only if the lease was ended in Plexflow.
⚠️ If the lease was deleted, it unfortunately cannot be recovered.

Step 1 – Check the property

Go to the property. You should normally see the lease marked as Completed.
👉 If the lease does not appear at all, it has been deleted. You can still request recovery of some information by filling out this form:
Information recovery form

Step 2 – Open the unit in question

Click the unit linked to the completed lease.
Then go to the Renewal section.

Step 3 – Adjust the dates

In the Renewal details, change the dates so they match those of the original lease.
In general, you simply need to move them back by one year.

Step 4 – Renew manually

Click the Renew manually button.

Step 5 – Confirm that you are not using electronic signature

Confirm that you are not using electronic signature, because you already have a paper or uploaded lease for this period.

Step 6 – Final confirmation

Confirm one last time that you want to start the renewal without electronic signature.

Step 7 – Lease reactivated

The lease will now be visible as Active.

Step 8 – Reconfigure the invoices

⚠️ At this stage, you will need to reconfigure the invoices so they match the reactivated lease.

• For the history, keep the old lease and its associated invoices.
• Pay particular attention to the Upcoming Invoices section and to future invoices.

Updated on: 12/11/2026