• Why are PAD (Pre-Authorized Debit) payment delays so long with our previous solution?

  Hello, First of all, we’re truly sorry that this situation is affecting you so significantly. We want to make it absolutely clear that this is not an attempt to push you toward our new payment partner. These delays are the result of regulatory changes that affect the entire industry across Canada, not a decision made by Plexflow. Since November 2024, new federal rules regulating electronic payment services have come into effect. These rules are part of the Retail Payment ActivitieSome readers

• Why are no leases showing up in my lease report?

  This report shows you all leases attached to rents, including paper leases that may have been faxed and attached to the rent. If you don’t see any leases, first check the filters used on the page, and then check within a rent entry to see if a document has been attached as a lease.Few readers

• Transaction fees on your credit card

  The transaction fees with our new payment solution are now charged to the credit card of the primary account. Unfortunately, at this time, it is not possible to change this. However, we have added this to our development roadmap, although we do not have a specific date to share. We hope this answers your question.Few readers