How to use the Plexflow AI Chat as a communication tool

Preface

The Chat built into Plexflow AI is much more than a simple discussion space. It now lets you exchange, draft, and rework your official communications (such as announcements or messages intended for tenants). This option already existed, but it has been updated to offer more flexibility and clarity in your exchanges.

What is the Plexflow AI Chat for?

The Chat lets you:

1. Obtain ready-to-send templates: emails, messages to tenants, posters, internal announcements.
2. Personalize your texts according to your context (e.g. building address, manager’s name, specific dates).
3. Rephrase or improve messages you have already drafted, to make them more professional or adapted to a specific tone.

💬 Concrete usage example

You can for example ask Plexflow AI to draft an announcement to remind your tenants to clean their heat-pump filters every three months.

Then, you can rework the text directly in the Chat to add the building name, the detailed instructions, or the manager’s signature.

Step 1 – Write the prompt

In the Plexflow AI Chat, you can simply write a clear request.

For example:

💡 Useful tips:

• Use @ to target a specific property, unit, or tenant.
• Be clear about the subject (e.g. maintenance, inspection, reminder).
• Add the frequency or the date if it is relevant.
• Specify the desired tone (e.g. professional, friendly, informative).

Step 2 – Receive and rework the template

Plexflow AI will generate a complete announcement that you will be able to:

• Revise directly in the Chat (for example, to adjust the signature or the instructions).
• Ask for a rephrasing (“Make it shorter”, “Add a note about safety”, etc.).
• Copy and paste the final message into the communications tab or into an email send.

🧠 Example of a follow-up instruction:

Rephrase this announcement while keeping a warmer tone and add a thank-you note at the end.

Updated on: 13/11/2026