> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# Your tenant says they are having trouble signing in to their account?

If a tenant cannot access their Plexflow dashboard, you can reset their access directly from their unit.

### Steps:

1. **Go to the unit in question.**
2. **Click the tenant’s name** to open their record.

![Tenant name in the unit record](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/etape-2_q03hfz.png)

3. **Click the yellow button to unsync the tenant’s account.**
- A confirmation window will appear (as below).
- Click **“Yes, continue”** to confirm the dissociation.
- ⚠️ Attention: once dissociated, the tenant will no longer have access to this rent from their Plexflow dashboard until you reinvite them.

![Confirmation to unsync the tenant account](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/etape-3_1wwrd9b.png)

4. **Reinvite the tenant** by clicking the **“Onboard tenant”** button so that they regain access with their new address.

![Onboard tenant button](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/inviter-un-locataire_edtpq9.png)