> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.plexflow.ca/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Understanding the Scheduled messages report ![Scheduled messages report](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/image_1rsv6ym.png) The **Scheduled messages** report lets you consult all the messages that have been scheduled for a later sending in Plexflow. It can be an email or an SMS prepared in advance, but that will be sent automatically at a precise date and time. This report is particularly useful for checking upcoming communications, changing a planned sending, or cancelling a message before it is transmitted to the tenant. ### 1. Access the Scheduled messages report To access the report, go to: **Reports > Scheduled messages** You will arrive on a page that presents the list of scheduled messages. Each line of the report corresponds to a message that has been scheduled in Plexflow. ### 2. What is this report for? The **Scheduled messages** report is used to keep an overall view of the communications that have not yet been sent. For example, you can schedule a message to remind a tenant to clean their heat pump filter, to send a document, to confirm a piece of information, or to take note of a notice. Once the message is scheduled, it appears in this report with the important information linked to the sending. You can therefore check: - to whom the message will be sent; - to which unit or property it is associated; - on which date and at which time it will be transmitted; - whether the message is still scheduled; - when it was created; - whether it should be changed or cancelled. This report avoids having to remember planned messages manually. It also lets you make sure that no important communication has been scheduled by mistake or on the wrong date. ### 3. Understanding the information displayed Each scheduled message is displayed in a table. Here is what the main columns are for. #### Number This column displays the number associated with the scheduled message. It is used mainly to identify the entry in the report. #### Category The category indicates the type of communication scheduled. For example, an envelope icon indicates that it is an email. Depending on the options used in Plexflow, this section can also let you distinguish different types of messages. #### Subject The subject corresponds to the title of the message that will be sent. This is generally the most useful information for quickly recognizing the content of the message. For example: **Reminder - Heat pump filter cleaning** This subject lets you understand that the message concerns a reminder related to the maintenance of a heat pump. #### Target The target indicates the place or the element associated with the message. It can be a property, a unit, or an address linked to the tenant. This information is useful when you manage several properties or several units, because it lets you quickly know where the message is attached. #### Recipients This column indicates the number of people who will receive the message. For example, if the report displays **1**, that means that a single recipient will receive the scheduled message. This information lets you check whether the message will be sent to the right number of people, especially in the case of a sending to several tenants. #### Scheduled For The **Scheduled For** column indicates the exact date and time at which the message will be sent automatically. For example: **05/05/2026 at 09:00** That means that the message will be sent on May 5, 2026 at 9:00 a.m. This column is important to confirm that the chosen moment matches your intention. #### Status The status indicates the current state of the message. The **Scheduled** status means that the message is properly saved and that it is waiting to be sent. As long as the message is scheduled and not sent, it can generally be rescheduled or cancelled. #### Sent This column indicates whether the message has already been sent. If the message has not yet been transmitted, the column may display a dash or remain empty. Once the message has been sent, this section lets you confirm that the sending did take place. #### Created The **Created** column indicates the date and time at which the scheduled message was created. This information lets you know when the scheduling of the message was done. It is useful for internal follow-up, especially when several users work in the same account. ### 4. Available actions To the right of each scheduled message, you can see the available actions. These actions let you manage the message before it is sent. #### Reschedule The **Reschedule** button lets you change the sending date or time of the message. This option is useful if the message should be sent earlier, later, or at a more appropriate time. For example, you could reschedule a reminder planned for the morning in order to send it in the afternoon instead. #### Cancel The **Cancel** button lets you cancel the sending of the message. This action is useful if the message is no longer necessary, if it was created by mistake, or if you want to prepare a new version. Once the message is cancelled, it will not be sent to the tenant.