> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.plexflow.ca/sitemap.xml
> Use this file to discover available pages before exploring further.
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# Service request (tenants): how to create a ticket in Plexflow

[Video](https://www.youtube.com/embed/1EmEvVs5kbI?rel=0)

Have a problem in your unit (e.g. a clogged toilet, a water leak, heating, maintenance)? Plexflow lets you send a **service request** directly to your owner or manager, with clear tracking of the file.

## Step 1 — Open Plexflow

1. Sign in to your Plexflow account.
2. Once you are in your interface, look at the menu on the left.

![Left menu in the tenant portal](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/etape-1_ll04h3.png)

## Step 2 — Go to Requests and click Create Service Request

1. In the left menu, click **Requests**.
2. Then click **Create Service Request** (top right).

> ⚠️ If you do not see the **Requests** tab, your owner/manager has not enabled this option.
> In that case, contact them to find out how to make a request (email, phone, etc.).

## Step 3 — Fill out the request and click Create

In the form:

1. Enter a clear **title** (e.g. **Leak under the sink**, **Heating not working**).
2. Describe the problem in **Description**:
   - Where the problem is (room, exact location)
   - Since when
   - What you are observing (noise, smell, water, etc.)
   - Whether you have already tried something (e.g. breaker, water shut-off)
3. Add an **attachment** if possible (photo/video) — this often speeds up processing.
4. If fields such as **Required by** or **Scheduled On** are available, enter a date if needed.
5. Click **Create**.

![Service request form](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/etape-3_qzgq39.png)