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# Plexflow updates — 2026 renewal notices

We have made an important improvement to the **renewal notice** section in order to better manage the **one-month response period** and to avoid any confusion about when the countdown starts.

## Email response settings

In the email response settings, the option to set a **Reply-to** address lets you use a different reply email for your renewal notice sends.

- ✅ **By default**, Plexflow uses the **account’s main email** as the reply email.
- 🔁 By turning the option on, you can **replace this email** so that tenants’ replies are directed to another address (e.g. a team address or a shared mailbox).

![Email response settings, Reply to email](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/image_1rsi4w0.png)

## Choose whether the one-month period starts when the email is sent or when the tenant clicks (recommended)

✅ **This choice determines when the countdown of the one-month response period starts.**

Plexflow now offers a **new recommended option**: **“When tenant clicks the link (new)”**, where the month starts **when the tenant clicks the notice link** in the email.

The two available options:

- **When email is delivered (default)**: the month starts as soon as the email is delivered to the tenant.
- **When tenant clicks the link (new)**: the month starts when the tenant clicks the notice link in the email.

![Option to start the one-month period on delivery or on link click](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/image_lljwec.png)

![On link click (recommended)](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/image_1tuffax.png)