> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.plexflow.ca/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Messaging in Plexflow

Messaging is a central tool for your communications with tenants, owners, or managers. You can use it directly in Plexflow or extend it with the **SMS** option to reach your contacts even more easily.

## 1. Messaging included when the account is created

Messaging is available only for tenants who use the Plexflow platform with an active account.

- From their tenant space, they can write a message to their manager directly in Plexflow.
- Each conversation is linked to the lease or the unit, which allows clear tracking of the exchanges.
- All messages remain centralized and accessible at any time.

👉 To learn how to create a tenant account, refer to this article:
[How to create a Plexflow profile as a tenant](https://help.plexflow.ca/fr/article/comment-se-creer-un-profil-plexflow-a-titre-de-locataire-1l0nw0z/)

## 2. Use with SMS

Adding the SMS module lets you send and receive messages directly from Plexflow, without going through your personal cellphone.

### Steps to turn on SMS

1. Go to your **Admin** account.
2. Go to **Plan** > **Available add-ons**.
3. Choose **SMS** and add it to your plan.
4. Associate a **new phone number** that will serve as the official sender for your communications.

👉 Consult the official article for the details:
[How to add SMS to your Plexflow plan](https://help.plexflow.ca/fr/article/comment-integrer-les-sms-dans-votre-plan-plexflow-2vtx7/)

### Use

- You can send an SMS directly from a tenant’s record or from a service request.
- Tenants can reply to your messages: their replies appear in the **Messages** section of Plexflow.

## 🎓 Did you know…

Plexflow now offers **free training** to help you get more out of the platform.
👉 [Access the training](https://www.plexflow.ca/formation)
💡 An excellent way to save time and use Plexflow to its full potential.