> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.plexflow.ca/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I am not receiving the emails sent by Plexflow

It can happen that the emails sent by your owner or manager through Plexflow do not go directly to your inbox. Often, they are classified as **junk mail (SPAM)** by your email provider (Outlook, Hotmail, Gmail, etc.).

## Why does this happen?

Email systems automatically apply anti-spam filters.
If the Plexflow address has never been added to your contacts, or if the filters are too strict, the email can be blocked or redirected to the **Junk email** folder.

⚠️ In some cases, the email simply does not reach your inbox at all, not even the junk folder. That is why it is important to add the sender’s address as an **approved contact**.

## Steps to follow

### 1. Check your Junk email folder

- Look in the **Spam / Junk** folder to see whether the message is there.
- If it is, select it and mark it as **"Not junk"**.

### 2. Add the sender’s address to your contacts

- This tells your provider that these messages are safe.
- Save the address used by Plexflow, "info@plexflow.ca", in your **contacts** or **address book**.

### 3. Add the sender as “approved”

- If you use Outlook or Hotmail, follow this official guide to set up your **safe senders**:
👉 [Microsoft guide – Safe senders](https://support.microsoft.com/en-us/office/safe-senders-in-outlook-com-470d4ee6-e3b6-402b-8cd9-a6f00eda7339)
- If you use Gmail, open the message and click **"Add to contacts"**.