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# How to view certified messages sent in Plexflow

When you send communications to your tenants or owners (e.g. lease renewal, document signature, etc.), Plexflow keeps an **email proof**.
This proof shows the status of the message (sent, delivered, opened) and also lets you **view the full content** of the email.

### 1. From the rent section in question

1. Go to the **unit or lease** linked to the message.
2. Select the **Emails** tab (or **Courriels**, depending on your interface language).
3. The list of sent emails is displayed, with:
   - the sending address,
   - the category (e.g. **Rent renewal**, **Complete signature**),
   - the subject,
   - and the date/time of sending and opening.
4. Click the email address (e.g. **emmanuel@plexflow.ca**) to **open the full content of the message** that was sent.

⚠️ **Important:**
Some emails **may not appear** in the list.
This happens when the **system mishandles capital letters** in the email address.
👉 To correct the situation, **remove the capital letter** from the address (e.g. `Jean.Dupont@...` → `jean.dupont@...`) and the message will then display correctly in the **Emails** section.

![Emails tab of Rent Details](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/etape-12_iivyn8.png)

### 2. From the Email proofs report

1. Go to the **Reports** menu → **Email proofs**.
2. This table lists **all sends made**, regardless of the unit or the owner.
3. You can filter by **month**, **category**, or **property**, or run a specific search.
4. By clicking the email address (e.g. **test@plexflow.ca**), you will also access the **full content of the message**.

![Email proofs report](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/22_1fpsof6.png)

### 3. Content of the certified email report

When a certified email is sent, Plexflow automatically generates a **detailed proof** that stands as evidence of the sending.
This report includes:

#### General information

- **Date and time the message was sent**.
- **Unique identifier** of the proof (e.g. `3f462d88-ac92-4d1d-8e36-df269e85f6d6`).
- **Sender address** and **recipient**.

#### Message metadata

- The **exact subject** of the email.
- The **notification type** (e.g. automatic renewal send, document signature, etc.).
- The **delivery status**: **Sent**, **Delivered**, **Opened**, or **Clicked**.

#### Message content

- The **full body of the email** as sent to the recipient (text, formatting, and possibly attachments).
- A **precise timestamp** of each step in the delivery cycle:
  - Sending → Transmission to the recipient’s server → Receipt confirmation → Opening of the message.
- If a link was clicked, the date and time of opening are also indicated.

💡 **Tip:**
If the message is long, click **Show more** to display **the full content** of the certified email.

## Did you know…

Plexflow now offers **free training** to help you get more out of the platform.
👉 [Access the training](https://www.plexflow.ca/formation)
💡 An excellent way to save time and use Plexflow to its full potential.