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# How to use the Plexflow AI Chat as a communication tool

### Preface

The Chat built into **Plexflow AI** is much more than a simple discussion space. It now lets you exchange, draft, and **rework your official communications** (such as announcements or messages intended for tenants). This option already existed, but it has been **updated to offer more flexibility and clarity** in your exchanges.

### What is the Plexflow AI Chat for?

The Chat lets you:

1. **Obtain ready-to-send templates**: emails, messages to tenants, posters, internal announcements.
2. **Personalize your texts** according to your context (e.g. building address, manager’s name, specific dates).
3. **Rephrase** or **improve** messages you have already drafted, to make them more professional or adapted to a specific tone.

### 💬 Concrete usage example

You can for example ask Plexflow AI to **draft an announcement** to remind your tenants to clean their heat-pump filters every three months.

Then, you can **rework the text directly in the Chat** to add the building name, the detailed instructions, or the manager’s signature.

#### Step 1 – Write the prompt

In the **Plexflow AI** Chat, you can simply write a clear request.

For example:

![Example prompt in the Plexflow AI Chat](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/prompt_1vqbjpm.png)

💡 **Useful tips:**

- Use **@** to **target a specific property, unit, or tenant**.
- Be clear about the **subject** (e.g. maintenance, inspection, reminder).
- Add the **frequency or the date** if it is relevant.
- Specify the **desired tone** (e.g. professional, friendly, informative).

![Example of a generated announcement](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/exemple_121cfan.png)

#### Step 2 – Receive and rework the template

Plexflow AI will generate a complete announcement that you will be able to:

- **Revise directly** in the Chat (for example, to adjust the signature or the instructions).
- **Ask for a rephrasing** (“Make it shorter”, “Add a note about safety”, etc.).
- **Copy and paste** the final message into the communications tab or into an email send.

🧠 Example of a follow-up instruction:

> Rephrase this announcement while keeping a warmer tone and add a thank-you note at the end.

![Reworking the announcement in the Chat](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/image_g7oit.png)