> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.plexflow.ca/sitemap.xml
> Use this file to discover available pages before exploring further.
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# How to turn off tenant service requests in Plexflow

You can completely turn off the creation of service requests by your tenants from their portal. This option is useful if you prefer that requests go only through phone, email, or your internal team.

When this option is on, the tenant can no longer create new service requests in their online portal. Managers can still create and manage service requests in Plexflow.

### Where to find the option

1. Open the 👤 **Profile** menu item (this opens the **Account** page).
2. Click the **Notifications** tab.
3. Find the **Disable tenant service requests** section.

You will see the wording
**Tenant will no longer be able to create service requests from their tenant portal**
with a **No** or **Yes** toggle.

![Notifications tab, option to turn off tenant service requests](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/image_1elsa51.png)