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# How to retry a PAD in Plexflow

A **pre-authorized debit (PAD)** is a convenient, automated way to collect rent. However, a transaction sometimes fails and needs to be retried. Here is how to proceed and why an attempt can fail.

## Why can a PAD fail?

A pre-authorized debit (**PAD**) is an **automated process**: when a collection date is reached, a request is sent to the tenant’s bank.

The manager does not intervene directly in this process. Final confirmation always depends on the bank’s response.

The most common reasons for failure are:

1. Insufficient funds at the time of the withdrawal
2. Invalid or incorrect account number
3. Payment stopped
4. Frozen account
5. Incorrect payer/payee name

## Frequent comments

**“There was money in the account”**
The balance must be available **exactly at the moment the bank processes** the request.

**“I have proof that the bank withdrew the funds”**
It is important to distinguish a **collection attempt**, which may appear on the account, from a **collection that actually succeeded**.

**“You didn’t do the collection at midnight”**
The collection **does not happen at midnight exactly**, but **during the banking day**.
The exact time depends on interbank processing systems and can vary by institution.

## How to retry a PAD

### Steps:

1. Go to the **Property**, then select the **unit** in question.
2. Open the **Rent** tab.
3. Find the invoice shown as **Failed** (identified by a red triangle).
4. Click the **Pay** button.
5. Choose the **Automatic** option.
6. A window will open to confirm the retry. You will be able to:
   - add, if needed, the **fees related to the failed transaction**,
   - set the **date of the new collection**.

👉 **Important:** if the request is made for the same day, the collection will be processed on the **next business day** by the financial institution.

![Invoice with the Pay button and the Automatic option](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/factureoptionpayerautomatique_12bwjsd.png)

![Retry the transaction window, with failed-transaction fees and the new collection date](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/relancer-la-transaction_980h6n.png)

## Did you know…

Plexflow now offers **free training** to help you get more out of the platform.
👉 [Access the training](https://www.plexflow.ca/formation)
💡 An excellent way to save time and use Plexflow to its full potential.