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# How to reschedule a PAD collection

A tenant may sometimes want to postpone the date of their rent collection by pre-authorized debit (PAD). Here are the steps to change the date of a collection that is already scheduled.

⚠️ **Important: The change must be made no later than the business day before the withdrawal, before 5 p.m.**

### Step 1 – Open the rent in question

Go to the tenant’s rent for which you need to change the collection date.

### Step 2 – Open the Upcoming Invoices section

On the rent page, find the **Upcoming Invoices** section.
Choose the month that corresponds to the collection you want to change.

### Step 3 – Click the Edit button

On the payment line, click the yellow **Edit** button.
⚠️ Make sure the collection is set as **Automatic collection** (PAD).

![Upcoming Invoices line with the Edit button](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/etape-3_1ovm190.png)

### Step 4 – Choose the Reschedule to a new date option

In the edit options, select **Reschedule to a new date**.

![Edit options with Reschedule to a new date](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/etape-4_orz0lq.png)

### Step 5 – Adjust the dates (Invoice / Payment)

Two dates can be changed:

- **Invoice**: corresponds to the invoice creation date.

👉 It should normally reflect the date provided in the lease (e.g. the 1st of the month).

- **Payment**: corresponds to the actual collection date (bank withdrawal).

👉 If the tenant wants to pay on the 5th of the month, enter this date in the **Payment** field.
💡 The distinction is important: the **Invoice** is the contractual reference, while **Payment** determines when the amount will actually be withdrawn from the tenant’s account.
➡️ Example: If the invoice is set for the **1st of the month** and the tenant pays on the **5th**, the system will consider that there are **4 days late**. This report can be used to show **frequent late** payment.

![Window to adjust the Invoice and Payment dates](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/etape-5_1n9qnrg.png)

👉 Once the adjustments are made, save the change. The collection will be updated automatically according to the new dates you chose.

## Did you know…

Plexflow now offers **free training** to help you get more out of the platform.
👉 [Access the training](https://www.plexflow.ca/formation)
💡 An excellent way to save time and use Plexflow to its full potential.