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# How to pay my rent by Interac transfer in Plexflow

## How to pay my rent by Interac transfer in Plexflow

### ⚠️ Important note

Not all banking systems or business accounts **accept this type of transfer**.

It is therefore possible that your landlord **does not offer this option** in Plexflow.

### ✅ Step 1 – Receive the Interac email

You will receive an email titled:

**“Plexflow has requested $[amount] from you”**.

Click the button for your financial institution (e.g. **Desjardins**, **BMO**, **National Bank**), or select another one from the list.

![Interac email with financial institution buttons](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/etape-1_1qhwhzg.png)

### 🏦 Step 2 – Choose your financial institution

After clicking the link in the **Interac** email, you will be redirected to the official Interac page to choose your **financial institution**.

#### Step 2 option A: Interface with institution logos (more common)

You will see a **list of bank and credit union logos**.

Simply select the one with which you hold your account.

![Interac page with financial institution logos](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/etape-2_1mmldsk.png)

#### B: Interface with drop-down menus (other cases)

It is also possible that the page will ask you to:

1. **Choose your financial institution** from a drop-down list
2. **Choose the province or territory**
3. **Choose the credit union** (if applicable)

If your bank **does not appear** in the list, you will see the following message:

**“Can’t find your financial institution? Please decline this request for funds so we can notify the requester.”**

![Interac page with drop-down menus and decline option](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/etape-2-b_9z8o4e.png)

💡 **Tip:** If your institution is not compatible with automatic Interac transfers, **do not force the process**. Simply decline the request and inform your landlord so that they can offer you another payment method (PAD, bank transfer, etc.).

## Example of signing in to your bank account

To illustrate the next steps, we will use the **Desjardins** institution as an example 🏦.

Each bank or credit union uses a different interface, but the **process remains similar**: you simply need to sign in to your account to authorize the payment.

### 🔐 Step 3 – Sign in to your bank account

Sign in to your banking space as usual, using your **username** and your **password**.

![Desjardins sign-in page](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/etape-3_1wvalv8.png)

### 💬 Step 4 – Respond to the request for funds

Once you are signed in, the request will appear under the title **“Funds requested by Plexflow”**.

Click **Send funds** to continue.

![Funds requested by Plexflow, Send funds](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/etape-4_oumnya.png)

### 💵 Step 5 – Choose the bank account

Choose the account from which the funds will be sent.

Only eligible accounts will appear on the screen.

![Choosing the bank account](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/etape-5_530kcc.png)

### ✉️ Step 6 – Add a message or a note (optional)

You can add a **message to the recipient** or a **personal note**.

This field is optional.

Then click **Validate**.

![Optional message and Validate](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/etape-6_in1bmy.png)

### 🧾 Step 7 – Validation before sending

Check the information, the account used, and the amount.

Read the **terms of use** and confirm by clicking **Confirm**.

![Confirmation before sending](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/etape-7_xyl7nj.png)

### 📬 Step 8 – Payment confirmation

A message will confirm that you have **sent $[amount] to Plexflow**.

You will also see a **confirmation number**.

![Payment confirmation with confirmation number](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/etape-8_11zgahd.png)

### 💌 Step 9 – Interac confirmation email

You will receive a **final email** confirming that the transfer has been **deposited to Plexflow**.

![Interac confirmation email](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/etape-9_11f77ut.png)

### ❌ Cancel an Interac request for funds

It is possible that a tenant will receive an **Interac payment request** from Plexflow, even if they have already paid their rent by another means (e.g. PAD, cheque, bank transfer).

In that case, it is **not necessary to send the payment a second time**: the request can be **declined or cancelled directly** in the Interac portal.

#### A: Step 1 – In the Interac email

When you receive the message **“Plexflow has requested $[amount] from you”**, you will see two main options:

- **Select your financial institution** (to proceed with the payment)
- **Decline the request** (if you do not wish to send the payment)

👉 Click **Decline the request** if you have already paid your rent another way.

#### B: Step 2 – On the Interac page

If you click the link in the email without wanting to send the payment, the Interac page will again offer an option to decline:

**Can’t find your financial institution?**

**Please decline this request for funds so we can notify the requester.**

The **“Decline the request”** button appears at the bottom of the page.

By clicking it, the request will be **marked as declined** and **no amount will be withdrawn** from your account.