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# How to manually collect a rent after a PAD withdrawal error

## How to manually collect a rent after a PAD withdrawal error

When an automatic withdrawal fails and a **PAD error code** is associated with the collection, it is possible to manually record the payment in Plexflow once it has been received by another collection method.

## Step 1 — Open Rent Details

Go to **Rent Details** of the unit in question.

To learn how to open Rent Details, consult the following article:
**[How to access a unit’s Rent Details](https://help.plexflow.ca/fr/article/comment-acceder-a-la-fiche-de-loyer-dun-logement-7yosad/)**

## Step 2 — Find the invoice in question

At the bottom of Rent Details, go to the **Invoices** section.

Then find the invoice containing the collection associated with the **PAD error code**.

> **Important:** make sure you use the **Invoices** section and not the **Upcoming Invoices** section.

## Step 3 — Edit the invoice

Hover over the invoice in question with your cursor.

A **small pencil** will appear. Click it in order to open the invoice.

![Pencil icon on the invoice](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/image_uhjso6.png)

## Step 4 — Add a payment

In the **Modify Invoice** window, go to the **Payments** section.

Then click the **Add** button.

![Edit invoice, Payments, Add](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/image_1jxrlhr.png)

## Step 5 — Enter the payment information

In the **Add Payment** window, enter the information corresponding to the payment you received:

- **Date**: indicate the date on which the payment was received.
- **Amount**: enter the amount of the payment received.
- **Method**: select the collection method used, for example **Cheque**, **Interac**, or any other applicable method.
- **Notes**: you can add a note if needed.

Once the information is complete, click **Add invoice** to save the payment.

The payment will then be added to the invoice in question and will allow the amount received manually to be reflected in Plexflow.

![Add payment window](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/image_1ruv7jt.png)

### Step 6 — Check the final result

Once the payment has been added, go back to the **Invoices** section of Rent Details.

It is important to compare the **Amount** and **Paid** columns:

- **Amount** represents the total amount of the invoice.
- **Paid** represents the total of the collections recorded on this invoice.

The amount shown in the **Paid** column should therefore correspond to the amount actually received from the tenant.

For example, for a **$1,000** invoice, if the PAD withdrawal failed and you then received **$1,000 by bank transfer**, the invoice should display:

**Amount: $1,000**
**Paid: $1,000**

You will also be able to see the details of the different collections associated with the invoice. The goal is to make sure that the information recorded in Plexflow faithfully represents the payments actually received.

![Invoice with Amount and Paid columns](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/image_1xu2xpo.png)