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# How to manage notifications and notification emails in Plexflow

[Video](https://www.youtube.com/embed/CMR-DUwZ_eY?rel=0)

### Example of when to use this

This feature is useful if you want to customize the alerts received by email or mobile notification.
For example:

- Send **invoices to accounting**.
- Receive an alert when a **payment fails**.
- Be notified when a **new message** is received.

### Step 1 — Open your settings

Click the 👤 icon in the top right of your screen, then select **Profile**.

![Profile icon and Profile menu](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/etape-1_bu6nxn.png)

### Step 2 — Open the “Preferences” tab

In your account, select the **Preferences** tab to access the customization options.

![Preferences tab](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/etape-2_h3r3l2.png)

### Step 3 — Go to the “Notifications” section

On the preferences page, scroll down to the **Notifications** section.
This is where you can adjust your settings for receiving emails and “push” notifications.

The image below shows the notifications page.
You can choose:

- The **language** (English or French).
- The **Email notification recipients** — for example, add an accounting contact to receive billing emails.
- The **events** for which you want to receive an **email** or a **push notification (app)**, such as:
  - Plexflow billing
  - New message
  - Payment failed
  - **Electronic payment in progress**

Each option can be turned on or off individually.

![Notifications section with language, recipients, and events](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/etape-3_1ipslyc.png)

### Step 4 — Save the changes

Once your preferences are chosen, click **Save** in the top right to record your changes.

📝 **Important notes**
Everyone added in the **Email notification recipients** section will receive the messages related to the chosen events, regardless of other users’ individual settings.

When the Plexflow app is open or you are signed in on the website, you will not receive a warning email for the same notification. The system considers that you have already seen the information through the “push” notification displayed in the app or in your browser.