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# How to create a service request in the Plexflow mobile app (tenant)

A problem in your unit (clogged sink, water leak, heating, maintenance)? From the Plexflow mobile app, you can send a service request to your owner or manager and track its progress.

> Do you use Plexflow on a computer? Consult [Service request (tenants): how to create a ticket in Plexflow](https://help.plexflow.ca/fr/article/demande-de-service-locataires-comment-creer-un-billet-dans-plexflow-8g6kit/) instead.

## Step 1 — Open the Requests tab

Open the app and sign in. On the home screen, you see the list of your rents. In the bottom bar, tap **Requests**.

![App Home screen with the bottom bar Home / Requests / Settings](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/apploc01accueillisteloyers_l0ln04.png)

## Step 2 — Tap the + button

On the **Requests** screen, tap the **+** at the top left to create a new request.

![Requests screen with the + button outlined in red](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/apploc02demandesboutonplus_18uk369.png)

## Step 3 — Fill in the form and submit

In the **Create Service Request** form:

- **Title**: a short, clear title (e.g. *Clogged sink*, *Heating no longer works*).
- **Rent**: choose from the drop-down list the rent (unit) concerned by the request.
- **Description**: describe the problem (where, since when, what you are observing).
- Tap the **+** to add a photo: this often helps the request be handled more quickly.

Then tap **Submit**.

![Create a request form with the Title, Rent, and Description fields, the + for the photo, and the Submit button](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/apploc03creerdemandeformulaire_nx0uai.png)

## Step 4 — Track your request

Your request appears in the list of the **Requests** tab, with its number, its priority, its date, its status (**Open** at the start) and the assigned person (**Unassigned** until the manager has taken it on). The **Status** and **Scheduled** filters help you find your requests.

![Request list with the new request: number, Low priority, date, Open status, Unassigned](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/apploc04demandecreeeresultat_1lhrrgd.png)

> ⚠️ You do not see the **Requests** tab in the bottom bar? This means that your owner or manager has turned off service requests. Contact them to find out how to make your request (email, phone, etc.).