> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.plexflow.ca/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to create a Plexflow profile as a tenant

When an owner or manager registers you in Plexflow, you will receive an invitation by email.

Here are the steps to create your tenant profile:

### 1. Receive the invitation

You will receive an email from Plexflow. Click the **“Manage your rent”** button.

![Invitation email with the Manage your rent button](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/etape-1_1yxozzh.png)

### 2. Sign in or create an account

A page will open and invite you either to sign in if you already have an account, or to **create a new profile**.

![Page to sign in or create a new profile](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/etape-2_kkt9oi.png)

### 3. Enter your email address

Enter the **email** you want to associate with your Plexflow profile. This is the email you will use to sign in later.

![Field to enter the email address](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/etape-3_1oo30be.png)

### 4. Complete the form

A form will appear. You will need to enter:

- **Your first name**
- **Your last name**
- **Your phone number**

### 5. Review and accept the unit information

Before you finish, you will see a summary related to your unit:

- The name of your owner or manager
- The address and number of your apartment
- The lease start and end dates
- The monthly rent amount

👉 Read this information carefully and **accept the terms**.

![Summary of the unit information to accept](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/etape-5_1un1c82.png)

### 6. Access your profile

Once this is confirmed, you will have access to your tenant profile. From there, you can:

- View your **upcoming payments**
- Send a **message** to your owner
- Make a **service request** using the tabs on the left of the screen
- View the **associated services** for your unit (parking, appliances, etc.)
- Check your **payment method**, and change or update your **bank account**
- Access and view your **lease and its appendices**

![Tenant profile with upcoming payments](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/etape-62_ujju6.png)

![Tenant profile with the left-hand tabs](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/etape-63_6v223x.png)

### 7. Validate your profile

⚠️ To fully activate your account, you must also **validate** it.
A **second email** will be sent to you by Plexflow:

- Click the validation link
- Set your **password**

![Second email to validate the profile and set a password](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/etape-7_ncik6b.png)