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# How to correct a postal code in Plexflow

It can happen that the **postal code displayed in Plexflow** does not exactly match the expected one, even if the address (street/city) seems correct.

## Why does this happen?

Plexflow uses address suggestions coming from **Google**. In some cases, there can be a **discrepancy** between:

- **Google’s** address database, and
- the official **Canada Post** database (e.g. a different postal code for the same address, a recent update, a new construction, an apartment building, etc.).

## Before you start (important)

- The **postal code recorded at the unit level** is the one that will appear on several **official documents**: **Relevé 31** (Quebec’s RL-31 slip), **leases**, **renewal notices**, etc.
- If the building contains several units, the correction must be made **in each unit in question**.

## Steps to correct the postal code

## Step 1 — Go to the building record

1. Go to **Properties**.
2. Open the building in question.

![Building record](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/etape-1_18v24ae.png)

## Step 2 — Click the unit in question (repeat for each unit)

1. In the **units** section, click the unit in question.
2. Repeat this step for **all the units** to be corrected.

⚠️ **Attention:** what is displayed here is the information used on the **official documents** (Relevé 31, leases, and renewal notices).

![Units section](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/etape-2_1bifm4n.png)

## Step 3 — Click “Edit”

1. Click **Edit**.

![Edit button](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/etape-3_1nikiaj.png)

## Step 4 — Click “Address does not exist”

1. Click the option indicating that the address does not exist, to open the manual entry form.

![Address does not exist](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/etape-4_lpph11.png)

## Step 5 — Enter the new information

1. Correct the **Postal code** field.
2. Quickly check the other fields (civic number, street, city, province).
3. Click **Confirm**.

![Manual address form, Postal code, Confirm](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/etape-5_gjup1c.png)

## Last step — Verification

1. Go back to the unit record and confirm that the **postal code displayed** is the right one.
2. Confirm that the correction has been made **for each unit in question**.