> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.plexflow.ca/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to change your password in Plexflow

### Step 1 – Go to the Plexflow website

Go to [https://plexflow.ca/fr](https://plexflow.ca/fr).

### Step 2 – Click Log in

In the top right corner of the home page, click the **Login** button.
📸 **See the image below:**

![Plexflow home page with the Log in button](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/etape-2_1meak4q.png)

### Step 3 – Enter your email

Enter the email address associated with your Plexflow account.

![Email field on the sign-in page](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/etape-3_11d6z34.png)

### Step 4 – Click Forgot your password?

Under the password field, click the **Forgot password** link.

![Forgot your password link on the sign-in page](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/etape-4_1adaxss.png)

### Step 5 – Open the email you received

You will receive an email from Plexflow containing a **Change your password** button.
Click this button to open the reset page.

![Email from Plexflow with the Change your password button](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/etape-5_z855by.png)

### Step 6 – Enter a new password

Enter a **new password** (it must be unique and never used before).
When both fields match, the **Submit** button will turn green.

![New password fields and the Submit button](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/etape-6_7agiqe.png)

### Step 7 – Click Submit

Press the green **Submit** button to save your new password.

![Confirmation after submitting the new password](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/etape-7_1epdma8.png)