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# How to cancel an automatic collection in Plexflow

## Why convert an automatic payment to a manual collection

It can be useful to convert a rent to manual payments when

- a tenant no longer pays by pre-authorized debit
- you want to temporarily stop automatic withdrawals
- you need to take back control and collect rents manually while keeping the lease history

In Plexflow, there are now two ways to convert a rent to manual payments.

## Method 1 From Rent Details

**1. Open the lease in question**
Go to the property, then select the unit and the lease linked to the collection you want to cancel.

**2. Click the “Stop” button**
In the **Rent** section, a **Stop** button is visible next to automatic collections. Click it.

**3. Choose the “Convert to manual payments” option**
Confirm your choice. The lease will no longer be collected automatically, and all upcoming rents will need to be collected manually.

![Rent Details with the Stop button and Convert to manual payments](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/etape-3_ezun20.png)

## Method 2 From the Rent collection method report

This method is practical when you want an overview and to convert several rents without opening each unit.

Step 1: Go to the Reports section and choose the **Rent collection method** report.
Step 2: Find the rent in question in the list.
Step 3: In the **Collection Method** column, click the arrow next to **Automatic**.
Step 4: Click **Convert to manual payments**.

![Rent collection method report with Convert to manual payments](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/capture-decran-2025-11-18-1139_itxrn1.png)

The collection method for this rent will then switch to manual mode. Upcoming due dates will need to be collected manually in Plexflow.

## Did you know…

Plexflow now offers **free training** to help you get more out of the platform.
👉 [Access the training](https://www.plexflow.ca/formation)
💡 An excellent way to save time and use Plexflow to its full potential.