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# Email history not visible in Plexflow

A frequent remark among our users is that they cannot see the history of emails sent in Plexflow for certain tenants.

👉 In most cases, this problem comes from a **uppercase/lowercase difference in the tenant’s email address**. For example, `Emmanuel@plexflow.ca` can be interpreted differently from `emmanuel@plexflow.ca`.

![Email history missing because of capital letters in the address](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/probleme_13k7t1s.png)

Fortunately, the fix is simple and quick:

## Steps to correct the problem

### 1. Go to the **Rent Details** section.

![Rent Details section](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/etape-1_4bgr4y.png)

### 2. Click the **tenant’s name** and press the **Edit** **button**.

![Tenant name and blue Edit button](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/etape-2_117f7k1.png)

### 3. Correct the email address so that it is all in lowercase (e.g. `emmanuel@plexflow.ca`).

![Email address corrected to lowercase](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/etape-4_9ul00i.png)

### 4. Once the change is saved, go to the **Reports** tab to check that the email history is now visible.

![Reports tab showing the email history](https://storage.crisp.chat/users/helpdesk/website/-/9/9/5/a/995a701e47028800/etape-5_1jkczy2.png)

## 🎓 Did you know…

Plexflow now offers **free training** to help you get more out of the platform.
👉 [Access the training](https://www.plexflow.ca/formation)
💡 An excellent way to save time and use Plexflow to its full potential.